Creating great service systems

"Developing a clear vision and strategy for service implementation"


    key topics include:

  • Examples from the best companies
  • A customer orientated focus
  • Developing your vision and strategy
  • The key areas of service provision
  • Service metrics
  • Implementation and measurement

Enquire about this programme

A new, one day programme for senior/middle managers with a major responsibility for service implementation.

The best companies have developed a clear vision of their service offering and developed a strategy and implementation programme to ensure excellence and consistency in service provision. The programme shows how to create and implement an intentional service strategy.

  • Has your style of service been intentionally created or has it just developed?
  • Would you like your customers to receive better and more consistent service in line with your organisational vision?